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RotherOSS/otobo

Open-source, web-based ticketing system for IT helpdesks, customer service and call centers, forked from OTRS Community Edition.

Open-source alternative to:ZendeskServiceNowJira Service Management

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340
Forks
89
Open issues
241
Last commit
15 hours ago

What is it?

OTOBO is a web-based ticketing tool used to coordinate communication in service organizations such as IT helpdesks, customer service centers and call centers. It covers classic ticket handling and includes a knowledgebase or FAQ with both internal and external interfaces.

The system can be extended with an ITSM component that includes a CMDB for tracking IT components, and it can also be used to track other assets such as buildings or vehicles. It supports process automation to reduce manual steps in ticket workflows.

OTOBO began in 2019 as a fork of OTRS Community Edition. It is released under the GPL-3.0 license, and Rother OSS GmbH, the source code owner, offers consulting, support and managed hosting for it.

Key features

  • 01Classic ticket management for helpdesk and customer service teams
  • 02Knowledgebase and FAQ with internal and external interfaces
  • 03ITSM component with a CMDB for tracking IT and other assets
  • 04Process automation for ticket workflows
  • 05Extensible through add-on modules

Use cases

  • Running an internal IT helpdesk that tracks employee requests
  • Handling customer support tickets in a service center
  • Maintaining a public or internal FAQ alongside ticket handling
  • Managing IT service and asset records with a CMDB

Quick start

  1. 1

    Read the requirements and install guide in the documentation

  2. 2

    Follow the installation manual at doc.otobo.org

Things to know

  • Installation requires a web server, database and Perl setup, so self-hosting takes real effort.
  • Hardware and software requirements are substantial and must be checked in the documentation before installing.

Topics

#ticketing#helpdesk#itsm#customer-service#cmdb#perl#knowledge-base

FAQ

What is otobo?
Open-source, web-based ticketing system for IT helpdesks, customer service and call centers, forked from OTRS Community Edition. OTOBO is a web-based ticketing tool used to coordinate communication in service organizations such as IT helpdesks, customer service centers and call centers. It covers classic ticket handling and includes a knowledgebase or FAQ with both internal and external interfaces.
Is otobo free to use? What license does it have?
otobo is open source under the GPL-3.0 license. Check the license terms before using it in commercial products.
Is otobo still maintained?
Actively maintained. The last commit to otobo was on Nov 6, 2026.
What can I use otobo for?
Running an internal IT helpdesk that tracks employee requests Handling customer support tickets in a service center Maintaining a public or internal FAQ alongside ticket handling Managing IT service and asset records with a CMDB
How do I install otobo?
Read the requirements and install guide in the documentation Follow the installation manual at doc.otobo.org
Where can I get otobo?
The source code and installation instructions are on GitHub: https://github.com/RotherOSS/otobo

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