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LiveHelperChat

LiveHelperChat/livehelperchat

Open-source live chat support application for websites, with bots, voice/video calls, and messaging channel integrations.

Open-source alternative to:IntercomZendesk

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Forks
741
Open issues
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Last commit
23 hours ago

What is it?

Live Helper Chat is a PHP application that lets website owners offer live support to visitors. Operators handle chats from a back office with multiple chats at once, departments, canned messages, transfers between departments, and chat transcripts sent by email.

The project includes a bot that can connect to third-party AI services such as ChatGPT, Ollama, Gemini, Rasa and Dialogflow, along with a REST API and an MCP setup for Claude or ChatGPT. Voice, video and screen sharing are available through Jitsi, with Agora as a paid option. Integrations cover Telegram, Viber, Discord, Mattermost, WhatsApp via Twilio or open-wa, Facebook Messenger and Instagram.

The project provides Flutter mobile apps, an Electron desktop client, and a Docker option. It is installed by cloning the repository and running composer install, or by downloading a release. The project is licensed under Apache-2.0.

Key features

  • 01Multi-operator back office with multiple simultaneous chats, departments and canned messages.
  • 02Bot that connects to third-party AI services such as ChatGPT, Ollama and Gemini.
  • 03Voice, video and screen sharing via Jitsi, or Agora as a paid option.
  • 04Integrations with Telegram, Viber, Discord, WhatsApp, Facebook Messenger and Instagram.
  • 05Chat transcripts, statistics and agent performance tracking.
  • 06Flutter mobile app, Electron desktop client and Docker deployment.

Use cases

  • Adding live chat support to a company website to answer visitor questions in real time.
  • Routing customer messages from WhatsApp, Telegram or Facebook into one operator console.
  • Running an AI-assisted first-line bot that hands off to human operators when needed.

Quick start

  1. 1

    Clone the repository

  2. 2

    Install PHP dependencies with Composer (PHP 8.2 or newer)

    cd lhc_web && composer install
  3. 3

    Open lhc_web/index.php in your browser

Things to know

  • Requires PHP 8.2 or newer and Composer for the cloned-repository install.
  • Some integrations such as Agora voice and video are paid.

In collections

Self-hosted appsAI chatbots & chat clients

Topics

#live-chat#customer-support#chatbot#php#video-call#self-hosted#messaging-integration#ai#ai-chatbot#audio-call

FAQ

What is livehelperchat?
Open-source live chat support application for websites, with bots, voice/video calls, and messaging channel integrations. Live Helper Chat is a PHP application that lets website owners offer live support to visitors. Operators handle chats from a back office with multiple chats at once, departments, canned messages, transfers between departments, and chat transcripts sent by email.
Is livehelperchat free to use? What license does it have?
livehelperchat is open source under the Apache-2.0 license. Check the license terms before using it in commercial products.
Is livehelperchat still maintained?
Actively maintained. The last commit to livehelperchat was on Nov 6, 2026.
What can I use livehelperchat for?
Adding live chat support to a company website to answer visitor questions in real time. Routing customer messages from WhatsApp, Telegram or Facebook into one operator console. Running an AI-assisted first-line bot that hands off to human operators when needed.
How do I install livehelperchat?
Clone the repository Install PHP dependencies with Composer (PHP 8.2 or newer): cd lhc_web && composer install Open lhc_web/index.php in your browser
Where can I get livehelperchat?
The source code and installation instructions are on GitHub: https://github.com/LiveHelperChat/livehelperchat

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